Refund and Cancellation Policy

Effective date: September 2, 2026

We want this to be short and unambiguous, so there are no surprises on either side.

The short version

Every plan starts with a 14-day free trial. You are not charged anything during it.
After the trial, subscription payments are non-refundable.
You can cancel any time, and you keep access until the end of the period you have paid for.

1. Your free trial

All plans — Starter, Pro and Agency — include a 14-day free trial. You get full console access, you can build your app, and you can install and test it on Android via direct APK. Publishing to the Apple App Store and Google Play unlocks with any paid plan.

• No charge is taken during the trial.
• Cancel any time before the trial ends and you pay nothing.
• If you do not cancel, your subscription starts automatically when the trial ends and your payment method is charged.
• We will remind you by email before your trial ends.

The trial is your evaluation period. It exists so you can build your app, see it running on a real device and decide — before any money changes hands. That is why the policy below is what it is.

2. Refunds

Subscription payments are non-refundable, including partial months and unused time on an active subscription.

We think this is fair because you get a full 14 days to build and test your app at no cost, and because you can cancel at any moment to stop the next charge.

Where we will issue a refund

We are not looking for technicalities. We will refund you if:

• you were charged in error — a duplicate charge, or a charge after you had already cancelled;
• you were charged the wrong amount;
• a sustained fault on our side made the Service unusable for a significant part of a billing period and we could not fix it; or
• the law where you live gives you a refund right that overrides this policy. Consumer rights in your country always take precedence over anything written here.

Email support@storetonative.com and explain what happened. We aim to respond within 2 business days, and approved refunds are returned to the original payment method within 5–10 business days.

Where we will not

• You forgot to cancel before the trial ended or before a renewal.
• You stopped using the Service but left the subscription active.
• Apple or Google rejected or removed your app. We will help you resubmit, but their review decisions are not ours to control — see section 6 of our Terms of Service.
• You changed your mind after the trial.

3. Cancelling

Cancel any time from the billing portal in your account at app.storetonative.com. No email required, no retention call, no notice period.

When you cancel:

• You keep access until the end of the period you have already paid for. Cancelling on day 3 of a month does not cut you off on day 3.
• Your subscription is not renewed.
• Apps you have already published to the App Store and Google Play keep working.
• Building, publishing and over-the-air updates pause.
• We keep your build artifacts and configuration for 90 days, so you can pick up where you left off if you come back. After 90 days they may be permanently deleted.

4. Changing plans

Upgrading takes effect immediately. You are charged the difference, prorated for the rest of the current billing period.

Downgrading takes effect at your next renewal, so you keep the features you have paid for until then.

5. If we cancel

If we suspend or terminate your account for a material breach of our Terms, no refund is due.

If we discontinue the Service or a plan entirely, we will give you at least 30 days' notice and refund any period you have paid for but not received.

6. Failed payments

If a payment fails we will retry it and email you. If it remains unpaid, building and publishing functions are paused until the account is brought current. Published apps continue to work.

7. Taxes

Prices are in United States dollars and exclusive of tax. Where we are required to collect sales tax or VAT, it is added at checkout and shown before you pay. Taxes are refunded together with any refunded payment, where the law requires it.

8. Questions

Email support@storetonative.com. A real person reads it.

This policy is issued by StoreToNative LLC and forms part of our Terms of Service. Nothing in it limits your statutory rights as a consumer.