Getting help

Support tickets

Open Support in the console. Give the ticket a subject and describe what is happening, and we answer in the same thread, in the console. We usually reply within a business day. The bell in the top bar lights up when there is a reply waiting for you.

Tickets show their status and last activity. There is a cap on open tickets at once, so close the ones that are resolved.

Good things to include: which app, what you pressed, what you expected, and what the page said. If a build failed, say which step and when.

The assistant

The bubble in the corner answers questions about the console: where a setting lives, how something works, what a plan includes. If the answer has a control, it takes you to it. It never changes anything on your behalf, and it only knows your plan and which app is selected. When it does not know, it says so and points you to a ticket. Ask in English or Arabic.

Other ways to reach us

Email support@storetonative.com, or use the contact page. For questions before you sign up, the chat on the website is answered by a person who knows WooCommerce.